Terms of Service

Last Updated: August 2025

Momento Terms of Services | Privacy Policy | Instructions for Use

Last updated: June 2025

Introduction

Welcome to Momento ("we", "our" or "us"). Momento uses cutting-edge generative artificial intelligence to transform static images into dynamic video content. By accessing our platform ("Platform"), you agree to these Terms of Service ("Terms"). These Terms govern your access to and use of the Platform, including any updates, new features, and services we may provide. Please read these Terms carefully before using the Platform. If you do not agree with the Terms, do not use the Platform.

Service Description

Momento provides an AI-powered platform that enables users to convert static images into video content. Our service includes:

  • Image-to-video transformation using advanced AI technology
  • Customization options for video creation
  • Cloud storage for generated content
  • Access to the online platform

Plans

Momento offers three basic plans that include a monthly subscription to access the Platform along with a different number of credits. Note: The monthly subscription will automatically renew. With renewal, a new credit package will be added to your Momento account. Any unused credits from the previous period will be automatically deleted. It is recommended to use them within the billing period. By purchasing your first plan, you explicitly agree to these Terms and confirm that you are aware of the payment terms and other general conditions of using Momento services.

Payment Terms

We offer various subscription plans and payment options. You agree to:

  • Pay all applicable fees regularly
  • Provide valid payment information
  • Accept our refund and cancellation policy

Credits

  • One credit allows you to create a basic animation – 5 seconds.
  • Customized templates for more complex videos require an additional credit.
  • Longer videos (10 seconds) require one additional credit compared to the standard 5-second ones.
  • Credit Usage Guide: 1 credit for basic animation, +1 for a customized template, +1 for a 10-second video.

Additional Credits

If you need more credits in a given month, you can always purchase additional ones. These credits remain on your account as long as your subscription is active.

Subscription Cancellation

You can cancel your subscription anytime via your Momento profile, PayPal account, or credit card provider. Alternatively, you can email us at info@themomento.co and we will cancel it on your behalf.

User Account

To use the Platform, you must create a user account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your login credentials
  • Notify us immediately of unauthorized access
  • Take responsibility for all activities under your account

User Content

By uploading images to our Platform:

  • You retain ownership of your original content
  • You grant us permission to process and transform your content
  • You confirm that you have the rights to use the content
  • You agree not to upload illegal or prohibited content

Intellectual Property

You retain ownership of your original images. Videos generated by artificial intelligence are available to you for use in accordance with these Terms. Our Platform, including its technology and algorithms, remains our exclusive property.

Acceptable Use

You agree not to:

  • Use the Platform for illegal purposes
  • Upload content that violates the rights of others
  • Attempt to reverse engineer our technology
  • Share account access with unauthorized persons
  • Disrupt the operation of the Platform

Limitation of Liability

The Platform is provided "as is". We are not liable for:

  • Service interruptions or failures
  • Loss or corruption of data
  • The quality of AI-generated content
  • Indirect or consequential damages

Termination of Use

Your access to the Platform may be suspended or terminated due to:

  • Violation of these Terms
  • Fraudulent activities
  • Non-payment of fees
  • Prolonged inactivity

Changes to Terms

We may modify these Terms at any time. Continued use of the Platform after changes indicates your acceptance of the modified Terms. We will notify users of any significant changes.

Ownership

PJMU GROUP LIMITED
RM 05A, 17/F BILLION PLAZA, 10 CHEUNG YUE ST
CHEUNG SHA WAN, Hong Kong
ID: 76583290
Email: info@themomento.co

Instructions for use

Each user has access to detailed instructions for using the application, available in the dashboard menu of their profile: https://themomento.co/en/dashboard/help

As the app is AI-driven, it's important to understand that artificial intelligence lacks human understanding, reasoning, or emotions. Therefore, your video may not animate exactly as expected. Nevertheless, the AI will generate an animation based on the specificity of the "prompt" (command) you provide. It's possible for the AI to produce different results with the same prompt.

You can choose from different options:

  • Simple 5-second animations with pre-added basic commands.
  • Custom animations using personalized commands. Enter your own instructions—make them as specific as possible.
  • You can also create 10-second videos. Credit usage is explained above.

Image Upload Instructions

Always remember that AI is not omnipotent and the quality of the input image is crucial. Old, wrinkled, poorly lit, or pixelated images should be pre-processed before uploading. This can be done using Photoshop (for subscribers) or free online tools:

Full instructions are available at: https://themomento.co/en/dashboard/help

Credit Refunds

If an animation fails to generate correctly despite following the instructions, or if it only displays a zoom effect, please contact us at info@themomento.co. After reviewing your profile and generated animations, we will refund the lost credits for failed videos.

Privacy

Momento's Privacy Policy explains how we collect, use, disclose, and protect your data when you use our image-to-video AI platform ("Platform"). Please read this policy carefully. If you do not agree with it, do not access the Platform.

Your privacy is our top priority, and we are committed to protecting your personal data and your content. This privacy policy covers the images you upload and the videos generated by our AI. By using the Momento platform, you agree to the data practices described in this privacy policy. We recommend reading it in conjunction with our Terms of Service to fully understand your rights and responsibilities.

Our primary goal in collecting information is to provide you with a secure, efficient, and personalized experience. This includes tailoring our services to your needs, improving platform features, and ensuring the safety and integrity of your data. We follow industry standards and implement strict security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

We collect various types of information about you, including some personal data and automatically collected data during your interactions with our Platform. Personal data includes information that identifies you as an individual, such as your email address and related demographic information. Automatically collected data includes information about your device, IP address, operating system, and usage patterns.

We use the information we collect to operate and improve the platform, provide customer support, communicate with you, and meet our legal obligations. We may also analyze usage patterns and trends to improve your experience and develop new features.

We assure you that we do not share your personal data with third parties without your explicit consent, unless necessary to provide our services, comply with legal requirements, or protect our rights.

Our Privacy Commitment

Our commitment to your privacy aligns with applicable GDPR laws. As an active user, you always have access to your data and can also request the deletion of all your data from the platform by emailing info@themomento.co.

Data We Collect

  • Registration Data: When you sign up, we collect your email address and password.
  • Content Data: We collect and process images you upload to our platform and the videos generated by our AI.
  • Usage Data: We collect data on how you use the platform, including used features, processing requests, and generation patterns.
  • Device Data: We collect information about your device, such as IP address, operating system, and browser type.
  • AI Data Processing:
    • Image Analysis Data: Our AI systems analyze your uploaded images for video generation, including metadata, image features, and transformation settings.
    • Generation Settings: We collect data on your preferred video settings, style selection, and customization options.

How We Use Your Data

We use the collected data for various purposes, including:

  • Providing our image-to-video AI transformation services
  • Enhancing and customizing your video generation experience
  • Training and improving our AI models (using anonymized data only)
  • Analyzing usage patterns and optimizing algorithms
  • Informing you about new features and improvements
  • Fulfilling legal obligations and resolving disputes

Sharing Your Data

We do not share your personal data with third parties, except in the following cases:

  • With your consent – we may share your data with third parties if you explicitly allow us to
  • With service providers – we may share data with providers performing services on our behalf, such as hosting and data analysis
  • When required by law or in response to legitimate requests from public authorities

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, no electronic storage or internet transmission method is 100% secure.

Your Rights

You can access, delete, or request changes to your personal data by sending your request to info@themomento.co. Our technical team will handle it accordingly.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes. We recommend reviewing this policy regularly to stay informed about how we protect your data.

Contact

For any questions or concerns regarding this privacy policy or any other matter, please contact us at: info@themomento.co

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